Support

Last updated: September 16, 2026

How to reach us

Email hello@orderlifthq.com. Support is by email only, answered by the founder. We reply the same business day (US Eastern, Monday–Friday); most replies go out within a few hours. Include the PO number or the email subject you sent us and we can find it immediately.

If OrderLift returned a wrong or missing line, forward the original PO and our output together — a fix on our side normally ships within one business day and we re-run your file at no charge.

Connecting QuickBooks Online

From your OrderLift account, choose Connect QuickBooks. You are sent to Intuit's own sign-in page, pick the company file, and approve access. Nothing about your Intuit password ever passes through OrderLift; Intuit gives us a token that we store encrypted on Microsoft Azure.

What we access, and only this: we read your Item list and Customer list to match purchase-order lines and resolve the buyer, and we write Estimates. We never read or write invoices, payments, bank feeds, or payroll.

Why an Estimate, and never an Invoice

Every validated PO becomes one draft Estimate in your company file, tagged with the customer's PO number. Re-sending the same PO never creates a duplicate — the tag makes the write idempotent. Any line we could not match with certainty (unknown SKU, ambiguous quantity, unresolved buyer) goes into the exception report and the Estimate's note, never into a guessed line.

An Estimate posts nothing to your books. You review it in QuickBooks and convert it to a Sales Order or Invoice exactly as you do today. That review step is deliberate: OrderLift is a data-entry tool, not an accountant, and the terms ask you to check output before it enters your business systems.

Disconnecting

Choose Disconnect QuickBooks in OrderLift, or revoke OrderLift from inside QuickBooks Online (Apps → My Apps). Either route deletes the stored token immediately. Estimates already created stay in your company file — they are yours. Without a QuickBooks connection OrderLift keeps working from the item CSV you upload, and returns files instead of writing Estimates.

Billing, refunds, and data

Plans bill monthly via Stripe and cancel any time from your account; the first 14 days of a first subscription are fully refundable. Data deletion requests are honored within 7 days. Details are in the Terms of Service and the Privacy Policy.

Status

If a forwarded PO has not come back by the end of the next business day, email us with the subject line "PO not returned" — that goes to the top of the queue.